1. ASTROS Manager#

1.1. How to Install#

Preparation

1. Prepare a computer as ASTROS Manager’s server

  1. Recommended minimum hardware requirements
    Processor Speed 2.4 GHz or more
    RAM: 8GB LPDDR4X on board
    More than 32 GB of Disk space
  2. Operating system
    Refer to Oracle VM VirtualBox supported host OS below

2. Download and Install Oracle VM VirtualBox

  1. Go to VituralBox Download Page to download the installation package
  2. Install Oracle VM VirtualBox on the computer you prepared in step 1
  3. Check Oracle VM VirtualBox supported host OS HERE.

3. Download ASTROS Manager installation file

  1. Go to Astrogate Download Page. Find ASTROS Manger image (.ova) and click download
  2. Complete the form and submit
  3. Download ASTROS Manager image (*.ova) via the link in the mail sent by inquiry@astrogate.com 

Installation

1. Launch Oracle VM VirtualBox

On the computer you prepared, launch Oracle VM VirtualBox 

2. Import ASTROS Manager Image

Click [Import] to import ASTROS Manager *.ova file

3. Configure VM Environment

Select ASTROS Manager and click [Settings]

In [General]>[Basic], set your preferable name for your ASTROS Manager

In [System]>[Motherboard], set [Base Memory] to 4096 MB

In [System]>[Processor], set [Processor(s)] to 2 CPU

In [Storage], ensure disk space is 32 GB or above

In [Network], check [Enable Network Adapter] and [attached to:] select [Bridged Adapter]. “Hyper-V Virtual Ethernet Adapter” is not supported

4. Launch ASTROS Manager

Click [Start] to initiate ASTROS Manager. This should take 1 – 2 minutes

5. Access ASTROS Manager Login Page

  1. After you successfully launch ASTROS Manager, you can find the following information on the ASTROS Manager welcome screen on the Oracle VM VirtualBox console:
    – Manager server IP address/service name
    – Manager version
    – Hostname

  2. On the computer you want to operate ASTROS Manager, type in the IP address or the service name to a browser to access Manager’s login page

1.2. How to Use#

1.Interface Overview

On the navigation panel on the left, you can access the following pages:

  1. Station Management page
  2. ASTROS Manager Settings page
  3. Log out

2. How to Change ASTROS Manager’s Login Credentials

As the default password is “admin”, we strongly advise you to change the password the first time you launch ASTROS Manager.

  1. Go to [ASTROS Manager Settings page]
  2. On the [Manager Administration] panel, change the password and click [Apply]

3. How Does ASTROS Manager Search Deployed ASTROS Stations?

  1. Search mechanism
    ASTROS Manager will automatically add a Station to the Station list if you meet the following conditions:
    –  The Manger and the Station are in the same network
    –  The Manger and the Station share the same Service name
  2. Change Service name
    ASTROS Manager: Go to [ASTROS Manager Settings page] and the Service name is on the [Manager Information and Version] panel. Default Service name is “AstrogateMGM”
    ASTROS Station: Change the Service name of each device on the Web Configuration Page

4. How to Manage Deployed Stations

  1. Go to [Station Management page]
  2. Select at least one Station that is not offline 
  3. Click
  4. On the configuration panel,
     means this section is not ready to be modified. Click the grey icon to enable modification
     means this section is ready to be modified. Click the blue icon to disable modification
  5. Click [Apply] when you finished all modifications. This will apply all the modifications made to the sections with

5. How to Assign ASTROS Stations to A Group

  1. Go to [Station Management page]
  2. Select at least one Station
  3. Click
  4. On the Group Panel, select a group and click [Assign]

6. How to Update ASTROS Manager

  1. Go to https://www.astrogate.com/download/. Find ASTROS Manger update pack (.zip) and click download
  2. Go to[ASTROS Manager Settings page]
  3. On the [Manager Information and Version] panel, [Browse] the update pack (.zip) and click [Update]
  4. Once the update started you will be forced to log out. When the update completes, you will see ASTROS Manager welcome screen again on the Oracle VM VirtualBox console

4. Astrogate EULA#

Astrogate End User License Agreement (June 2021)

These terms and conditions, together with any and all other documents referred to herein (Product Specific EULA; Maintenance and Support Agreement, open source software listing, if and when provided alongside with this document or at our website www.astrogate.com), set out the End User License Agreement under which you may use our products or software. Please read these terms carefully and ensure that you understand them. By checking the tick box of “I accept this License Agreement” or by downloading, installing, or using our products or software, you agree to comply with and be bound by these terms and conditions. If you represent and act on behalf of an entity, you warrant that are duly empowered to accept the terms and conditions of this License Agreement.

1. Definitions and Interpretation

  • “we/us/our” or “Astrogate” means Astrogate Inc. with company address at 11F-6, No. 120, Qiaohe Rd., Zhonghe Dist., New Taipei City 235, Taiwan.
  • “you/your” means the entity on behalf of which these terms are accepted and any of its representatives or individuals having access to the Software.
  • “License Agreement” means this Astrogate End User License Agreement (EULA).
  • “Software” means the software or App provided by Astrogate to be installed on computers, mobile devices or other devices.
  • “Products” means the product provided by Astrogate.

2. License Granting

  • 2.1 License Grant. Astrogate grants you a limited, non-exclusive, non-transferable, non-sub-licensable right to use this Product or Software, provided that all terms and applicable fees are complied with.
  • 2.2 Restriction on Use. You agree to use the Product or Software strictly in accordance with the terms of this License Agreement and shall not: (a) decompile, reverse engineer, disassemble or descript the Product or Software; (b) make any modification, adaptation, correction, translation, unbundling or derivative works based upon the Software; (c) violate any applicable laws, rules or regulations in connection with Your access or use of the Software; (d) remove, alter or obscure any
    proprietary notice, including but not limited to any notice of copyright or trademark of Astrogate.

3. Intellectual Property Rights

  • 3.1 Ownership. The Software may contain or require the use or certain third-party technology (whether proprietary or open source software) is owned and copyrighted by Astrogate and/or third party suppliers. It is licensed to you on a non-exclusive basis for use only under the terms and conditions of this License Agreement; your license confers no ownership.
  • 3.2 Trademarks and Copyright. The Software is protected by applicable Intellectual Property related laws and treaty provisions in Taiwan, the Republic of China, and internationally. In addition, any brand or product names in relation to the Software may be trademarks, registered trademarks or copyrights of their respective holders. Copyright on the Software components belongs to the respective initial holder, you shall not remove or obscure or alter all proprietary notices and/or logos within the Software.

4. Disclaimer of Warranties.

You acknowledge and agree that the Software is provided on an “AS IS” and “AS AVAILABLE” basis. Astrogate does not make nor intends to make any warranties or guarantees, representations and specifically disclaims all implied warranties of merchantability, fitness for a particular purpose and non-infringement of intellectual property. We make reasonable efforts to ensure that the Software functions well, however, we do not warrant that the Software will be free from errors or that your will be able to operate the Software without interruptions or that such errors will be corrected by Astrogate. Except for any maintenance and support obligations separately agreed, you are solely responsible for all costs and expenses associated with damage caused by such errors and/or corresponding rectification or repairment, and that your use of or reliance upon the Software and any third-party content and services accessed thereby is at your sole risk and discretion. The warranty disclaimer found in applicable Open Source licenses shall override the provisions of this License Agreement.

5. Compliance and Enforcement

  • 5.1 Compliance. You may only use the Software in a lawful manner, you must ensure that you comply fully with any and all local, national or international laws and/or regulations; you must not use the Software in any way, or for any purpose, that is unlawful or fraudulent.
  • 5.2 Enforcement. Upon breach of clause 5.1 or any other provisions of this License Agreement, Astrogate reserve the right to suspend or terminate the License granted to you, or according to the materiality, we may take one or more of the following actions: (a) issue a written warning and ask for corrective actions within certain period, if it can be corrected at all; (b) take legal proceedings against you as appropriate; (c) disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and (d) other actions which We deem reasonably appropriate (and lawful).
  • 5.3 Indemnification. You hereby agree to indemnify, defend, and hold harmless Astrogate from and against any and all actions, proceedings, liability, loss, damages, fees and costs, and other expenses incurred or suffered by Astrogate arising out of or in connection with any beach by you of the terms of this License Agreement.

6. Limitation of Liability

  • 6.1 To the maximum extent permitted by law, Astrogte accepts no liability for any damages, losses or claims you or any third party may suffer as result of your use of the Software. In jurisdictions where Astrogate’s liability cannot be excluded, Astrogate’s aggregate liability for direct damages shall be limited to the license fees actually paid for the Software.
  • 6.2 To the maximum extent permitted by law, in no event will Astrogate be liable for any indirect, special, punitive, incidental or consequential loss or damages of any kind which may arise out of or in connection with the Software, failure in the performance of Astrogate’s obligations under this Software License, any economic loss, loss of business, data, goodwill, profits, turnover revenue, reputation or any loss arising from cessation of work, computer failure or malfunction of the Software and all other commercial damages or losses which may arise in respect of use of the Software, even   if Astrogate has been advised of the possibility of their

7. Data Protection

  • 7.1 Personal Data. Whether or not Astrogate assumes the role of processor of personal data, you remain solely responsible for complying with all applicable data protection laws and for implementing and maintaining privacy protection and security measures (especially for components that your provide or control). Astrogate disclaims any liability for any data not provided by us, or any use of the Software outside the intended use as per this License Agreement or an applicable data processing annex.
  • 7.2 Technical You agree that through usage of the Software, Astrogate may gather technical information of the functioning generated by the products connected through the Software and/or by your use of the Software. Astrogate may process and use such technical information for analytical purposes, for conducting further development and improvement of our products and services. All knowhow, inventions and works derived by us from the Technical Information will be exclusive proprietary of Astrogate.

8. Changes and Termination of Licensing

  • 8.1 Changes to the License Agreement. Astrogate may make changes to the terms of this License Agreement. Any such changes will become binding on you upon your first use of the Software after the changes have been implemented. You are therefore advised to be aware of the latest License Agreement every time you intend to update the Software. If any conflict exists between the latest version of the License Agreement and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated
  • 8.2 Termination of Licensing. The License Agreement is effective upon your acceptance, and terminates when you de-activate the Software, discontinue the use of the device on which the Software was first installed or, if You fail to comply with any of the terms and conditions of this License. Upon the termination on this License, you shall cease all use of the

9. Open Source Software

Software and Products include several open source software. This open source software is governed by the terms and conditions of the applicable open source license, and your usage is bound by such terms and conditions of the applicable open source license. (Open source software listing is an attachment to this Agreement, and is also provided at our website www.astrogate.com) You agree to comply with aforesaid licenses. If you don’t agree to such terms and conditions, you may not use the open source software.

10. Survival

The provisions of articles 3, 4, 5, 6 and 7 will survive the termination of this License Agreement. However, this will not imply or create any continued right to use the Software after termination of this License Agreement.

11. No Waiver

Astrogate’s failure or delay in enforcing any provision of License Agreement will not operate as a waiver of the right.

12. Severability

If any portion of t License Agreement shall be declared or adjudged to be illegal, invalid or unenforceable, such illegality or unenforceability shall not vitiate any of the other provisions hereof which shall remain in full force, validity and effect.

13. Law and Jurisdiction

This License Agreement shall be governed by and construed in accordance with the laws of Taiwan,  the Republic of China. All disputes arising in any way out of or affecting this License Agreement shall be subject to the exclusive jurisdiction of the Taiwan New Taipei District Court (Taiwan,  the Republic  of China). The United Nations Convention on Contracts for the International Sale of Goods (the “Convention”) shall not apply to this License Agreement, however, if the Convention is deemed by a court of competent jurisdiction to apply to this License Agreement, Astrogate shall not be liable for any claimed non-conformance of the Software under Article 35(2) of the Convention.

Open Source Software Listing

Name PackageVersionType of UseLicense
Alibaba fastjson1.1.70.androidJar libraryApache License v2.0
Android AOSP10Source codeApache License v2.0
AndroidSVG1.2.1Jar libraryApache License v2.0
AndroidUtilCode1.30.0Jar libraryApache License v2.0
Andserver2.1.1Jar libraryApache License v2.0
Apache commons-lang33.8Jar libraryApache License v2.0
Asio1.12.2Source codeBoost Software License v.1.0
Audio Switcher Api3.0.0dll libraryMicrosoft Public License
Audio Switcher Core Audio3.0.0.1dll libraryMicrosoft Public License
axios0.19.2LibraryMIT License
BlackHole0.2.7DriverGNU General Public License v3.0
BreakpadmasterLibraryGoogle
CryptoPP8.2.0LibraryBoost Software License v.1.0
CryptoPP8.3.0 (master)LibraryBoost Software License v.1.0
EventBus3.2.0Jar libraryApache License v2.0
ffmpegv.58LibraryGNU Lesser General Public License v2.1
glide
4.11.0
Jar library
Google
Apache License v2.0
ijkplayer0.8.8AARGNU Lesser General Public License v2.1 or later
Internationalization plugin for Vue.js8.17.4LibraryMIT License
Java annotations15Jar libraryApache License v2.0
Java-WebSocket1.5.1JarMIT License
Json.NET12.0.3dll libraryMIT License
Kernel4.19.111Source codeGNU General Public License v2.0
libcommon7.13.1AARApache License v2.0
libiconvLibraryGNU Lesser General Public License
mDNSResponder
1096.40.7
Source Code
Apache License v2.0
BSD-3-Clause License
Microsoft.Xaml.Behaviors.Wpf1.1.19dll libraryMIT License
MVVMLight.Messaging1.0.0.0dll libraryMIT License
Nanohttpd2.2.0Jar libraryBSD 3-Clause “New” or “Revised” License
Netty4.0.34.FinalJar libraryApache License v2.0
Oboe1.4.3LibraryApache License v2.0
okhttp33.4.1Jar libraryApache License v2.0
OpenSSL1.1.1dLibraryOpenSSL license and the original SSLeay license
OpenSSL1.1.1hLibraryOpenSSL license and the original SSLeay license
PortableSettingsProvider0.2.3dll libraryBSD-3-Clause License
Protocol Buffers3.11.3LibraryGoogle
Protocol Buffers3.13.0LibraryGoogle
RapidJSON1.1.0Source codeMIT License
rapidjsonv1.1.0Source CodeMIT License
spdlog1.5.0Source codeMIT License
spdlog1.8.0LibraryMIT License
Tmds.MDns0.7.0dll libraryGNU Lesser General Public License v2.1
U-Boot2017.09Source codeGNU General Public License v2.0+
Vue Router3.0.1LibraryMIT License
Vue.js2.5.2LibraryMIT License
Vue.js plugin for handling browser cookies1.7.0LibraryMIT License
Vue.js UI 2.0 Toolkit for web2.13.1LibraryMIT License
Vuex is a state management pattern + library3.5.1LibraryMIT License
WPF Animated GIF2.0.0dll libraryApache License v2.0
zip4j1.3.2Jar libraryApache License v2.0
Zxing 1D/2D barcode1.0.2Jar libraryApache License v2.0

3. ASTROS Release Notes#

The below table shows the latest versions of all ASTROS products. For download, please visit Download Center.

ASTROS App (Windows)2.0.1.77Q3 2022
ASTROS App (macOS)2.0.0.72Q3 2022
ASTROS App (Android)2.1.0.29Q3 2022
ASTROS App(iOS, iPadOS)1.0.0.44Q4 2022
ASTROS Station (AS-201, AS-101)2.1.1.253Q4 2022
ASTROS Pod (AP2-11, AP2-12)1.0.0.56Q4 2022
ASTROS Manager180Q4 2022

ASTROS Pod#

ASTROS Pod can help you start sharing your laptop screen in seconds, for more information, you can check HERE.

  • Easy: You don’t need to click on anything the first time you use ASTROS Pod. Best of all, no Wi-Fi configuration required.
  • Fast: Plug it to your laptop, wait 5 seconds and you are ready to share.
  • Secure: No app installation needed and therefore no unknown programs will run or stay in your laptop.

AP2-11#

1.0.0.56 – Q4 2022

  • ASTROS Pod now supports single-point Touch Back for Windows

1.0.0.46 – September 2022

  • Improve performance

AP2-12#

1.0.0.56 – Q4 2022

  • ASTROS Pod now supports single-point Touch Back for Windows

1.0.0.46 – September 2022

  • Improve performance

ASTROS Manager#

180 – Q3 2022

First release version

ASTROS Station#

Check which station you have, and you will see the most recent release first.

AS-101#

ASTROS Station AS-101 allows you to have a seamless collaboration with your teammates. If you want to know more about ASTROS Station AS-101, check out this video.

2.1.1.253 – December 2022

Improvements

  1. Improves Station’s compatibility with AirPlay and GoogleCast

2.1.1.236 – September 2022

Improvements

  1. Update Standby Screen image to include a QR Code for ASTROS App iOS/iPadOS download

2.1.1.225 – July 2022

Improvements

  1. Update Wi-Fi driver
  2. Support ASTROS Pod pairing and firmware upgrade
  3. Browser Sharing now includes audio when you choose to share ‘Entire screen’ or ‘Browser tab only’

Resolved issues

  1. Fixed several issues

2.0.0.214 – April 2022

Improvements

  1. Update information bar design and background images

Resolved issues

  1. Fixed several issues

2.0.0.199 – December 2021

Improvements

  1. Enhanced the compatibility of AirPlay and Google Cast

Resolved issues

  1. Fixed issues of Configuration Page and RESTful API

2.0.0.176 – September 2021

Improvements

  1. Updated the UI of ASTROS App for Android
  2. Improved projection performance and quality
  3. Support Browser Sharing with multiple browser tabs opening and different content selecting
  4. No longer support Touch back in Window Sharing

Resolved issues

  1. Fixed the Station discovery issue as it cannot be found by ASTROS App even within the same subnet in certain environment
  2. Fixed Browser Sharing doesn’t work while Ethernet cable is not connecting to the Station
  3. Fixed several bugs in web Configuration page and RESTful API

1.2.0.144 – June 2021

New features

  1. Browser Sharing
    Support Microsoft Edge v79, Google Chrome v88 and higher version
    Supprt “Entire Screen / Window / Browser Tab” sharing
  2. Support 1920×1200 resolution in HDMI only mode

Improvements

  1. Improved the HDMI video output
  2. Improved performance of RESTful API PUT command and fixed several issues
  3. Change default value of Remote View to OFF

1.1.0.125 – April 2021

AS-201#

ASTROS Station AS-201 delivers the best wireless presentation experience with simplicity, high stability, and ultra-low latency. If you want to know more about AS-201, check out this video.

2.1.1.253 – December 2022

Improvements

  1. Improves Station’s compatibility with AirPlay and GoogleCast

2.1.1.236 – September 2022

Improvements

  1. Update Standby Screen image to include a QR Code for ASTROS App iOS/iPadOS download

2.1.1.225 – July 2022

Improvements

  1. Update Wi-Fi driver
  2. Support ASTROS Pod pairing and firmware upgrade
  3. Browser Sharing now includes audio when you choose to share ‘Entire screen’ or ‘Browser tab only’

Resolved issues

  1. Fixed several issues

2.0.0.214 – April 2022

Improvements

  1. Update information bar design and background images

Resolved issues

  1. Fixed several issues

2.0.0.199 – December 2021

Improvements

  1. Enhanced the compatibility of AirPlay and Google Cast

Resolved issues

  1. Fixed issues of Configuration Page and RESTful API

2.0.0.176 – September 2021

Improvements

  1. Updated the UI of ASTROS App for Android
  2. Improved projection performance and quality
  3. Support Browser Sharing with multiple browser tabs opening and different content selecting
  4. No longer support Touch back in Window Sharing

Resolved issues

  1. Fixed the Station discovery issue as it cannot be found by ASTROS App even within the same subnet in certain environment
  2. Fixed Browser Sharing doesn’t work while Ethernet cable is not connecting to the Station
  3. Fixed several bugs in web Configuration page and RESTful API

1.2.0.144 – June 2021

New features

  1. Browser Sharing
    Support Microsoft Edge v79, Google Chrome v88 and higher version
    Supprt “Entire Screen / Window / Browser Tab” sharing
  2. Support 1920×1200 resolution in HDMI only mode

Improvements

  1. Improved the HDMI video output
  2. Improved performance of RESTful API PUT command and fixed several issues
  3. Change default value of Remote View to OFF

1.1.0.125 – April 2021

ASTROS App#

The ASTROS App help users control presented contents, view the current presentation on your own device, share the screen to multiple displays, and more.
Users can access collaboration features built around meeting and learning, easy and free. If you want to download ASTROS App, visit our Download Page to know more.

Android#

2.1.0.29 – 2022 September

Fix and improvement

  1. Fix several issues

2.1.0.25 – 2022 July

New feature

  1. Screen sharing now includes audio

2.1.0.21 – 2022 April

New feature

  1. Remote View feature is now available for Android App

iOS / iPadOS#

1.0.0.44 – Q4 2022

Resolved Issues

  • The problem of being unable to connect with manual IP input has been resolved

Improvements

  • To prevent projection scale issues caused by rotating the iPad Pro, a dialog and an option was added to the flow and in the Settings to confirm whether the device is an iPad Pro

1.0.0.31 – September 2022

First-time release version. Hello world!

Windows#

2.0.1.77 – September 2022

Resolved issues

  1. Fixed several issues

2.0.1.69 – July 2022

New feature

  1. You can now export a file that contains all favorite Stations. This file can be imported to other ASTROS Apps on different laptops. The file is compatible with Windows and macOS.

Resolved issues

  1. Fixed several issues

2.0.1.57 – April 2022

New Features

  1. Support System Tray operation

Resolved issues

  1. Resolved several issues

2.0.1.43 – December 2021

Resolved issues

  1. Improved projection performance and quality
  2. Support Windows11
  3. Resolved several issues

2.0.0.27 – September 2021

Resolved issues

  1. Fixed the Station discovery issue as it cannot be found by ASTROS App even within the same subnet in certain environment
  2. Improved projection performance and quality
  3. Reminder: as this version is only compatible with firmware version 2.0.0.x and above, please update your ASTROS Station to the latest version

1.0.2.219 – June 2021

Resolved issues

  1. Inputting IP address manually to connect ASTROS could make Windows App stuck
  2. Clicking setting button could make Windows App stuck
  3. Windows App could crash when launching in some laptops

1.0.1.215 – March 2021

N/A

macOS#

2.0.0.72 – September 2022

Resolved issues

  1. Fixed several issues

2.0.0.65 – July 2022

New feature

  1. You can now export a file that contains all favorite Stations. This file can be imported to other ASTROS Apps on different laptops. The file is compatible with Windows and macOS.

Resolved issues

  1. Fixed several issues

2.0.0.59 – April 2022

Resolved issues

  1. Resolved several issues

2.0.0.52 – December 2021

Resolved issues

  1. Improved projection performance and quality
  2. Resolved several issues

2.0.0.44 – September 2021

Resolved issues

  1. Fixed the device discovery issue that in certain environment, ASTROS App can’t find Stations within the same subnet
  2. Improved projection performance and quality
  3. Only compatible with firmware version 2.0.0.x and above. Please update your ASTROS Station to the latest version

1.0.1.260 – March 2021

 

2. ASTROS FAQ#

ASTROS is a reliable wireless presentation solution designed for schools, workplaces and more. Developed and manufactured in Taiwan, ASTROS includes standard network security protocols and encryptions to comply with your organization’s network policies. Compatible with your existing infrastructure, connect ASTROS Station to any display, including IFP or even a VGA projector, and experience the consistent high-quality presentation.

If you have any questions when using ASTROS products, check our Frequently Asked Questions to get support.

Wireless Presentation#

Q. What are the operating systems that ASTROS App supports?

ASTROS App supports Windows 10+, macOS 10.13+, and Android OS 8.1+.
Please go to https://www.astrogate.com/download/ to download Windows / macOS App or go to Google Play to download Android App.

Q. How many connections can ASTROS Station support?

AS-201 can support up to 20 simultaneous connections, and 4 contents shared on screen at the same time.
AS-101 can support up to 8 simultaneous connections, and 2 contents shared on screen at the same time.

Q. Why can’t I find the ASTROS Station I’m looking for on my ASTROS App?

Please make sure that your device on which the ASTROS App is running, is in the same local area network as the ASTROS Station. If the Station still doesn’t appear, try to enter Station’s IP address (which can be found on the room display) in the search box above the Station list, and click connect.

Q. Why does using the Remote View feature decrease my screen sharing framerate?

On some computers, power saving mode is enabled by default, which slows down the screen sharing framerate. If this issue occurs, you could switch your power setting to general or high-performance mode.

Q. Why there’s no sound when screen sharing with Windows ASTROS App?

  1. Check the mute button on your ASTROS App; make sure it is “unmute”
  2. If it is currently “unmute” and you still got no sound, check your Windows system volume; make sure the volume level is not too low for you to hear
  3. If the above don’t work, consider update your Windows audio driver

Q. Why I need to unmute my computer, then I can use ASTROS Windows App to share the sound?

Some computers which are embedded with AMD CPU or Conexant ISST Audio driver would have this issue. You need to synchronize the volume setting of Windows App and your computer. They need to be mute or unmute at the same time.

Q. What’s the difference between Windows ASTROS App install and install-free version?

If you install ASTROS Windows App, it will connect the Quick Join files (.aqj file) and help you with OTA updates.

Q. Why can’t I share the sound when using ASTROS macOS App?

You need to install BlackHole audio driver with mac OS to share the sound. When you install ASTROS macOS App, please follow the instruction to install the driver and give the access right to ASTROS App in your macOS setting.

Q. Why does my MacBook have no sound output after using ASTROS macOS App?

When you use or stop ASTROS macOS App, it will automatically switch the sound output from the computer or BlackHole. If the switch is not successful and there is no sound output, please go to the volume settings and set the sound output device from BlackHole to computer speakers.

Q. Why can users do the content mirroring with Airplay without entering the login code while it’s enabled?

When the login code is enabled, users must enter the login code to start content mirroring with AirPlay for the first time. But AirPlay would memorize the code for a short time. If the moderator doesn’t change the login code, the users can start content mirroring without entering the code.

Q. Why can’t I enable the mirroring output when I click the AirPlay icon on YouTube with macOS?

It’s suggested to use AirPlay to connect to ASTROS Station then play YouTube videos with macOS.

Q. Why I fail the mirroring output with AirPlay, when I play videos on QuickTime with macOS?

ASTROS Station doesn’t support AirPlay digital rights management; it’s suggested to use ASTROS macOS App to do the mirroring output.

Q. Does ASTROS Station support AirPlay streaming?

ASTROS Station supports AirPlay streaming in full-screen, exclusive mode.

Q. Can I adjust the volume when using AirPlay to play videos?

When playing the video in Camera Roll, you can adjust the volume or even mute, but the volume change isn’t obvious. If a noticeable change in volume is required, adjust the volume of the display device. When you play YouTube videos, you cannot adjust the volume, please adjust the volume of the display device.

Q. Which devices does ASTROS Station support the Google Cast mirroring output function?

ASTROS Station supports the mirroring output for Chromebook, Chrome browser and Android devices. But it doesn’t support Google Home App.

Q. Why the mirroring quality of Google Cast seems to be unstable?

The mirroring function developed by WebRTC such as Google Cast cannot automatically adjust the resolution. If the network is smooth and the performance of the device is average, the resolution will be better.

Q. How to connect ASTROS Station with Android devices ’Google Cast?

There’s the Cast feature on Android devices’ drop-down application menu. Click to start searching for ASTROS Station, when you find ASTROS Station, you can connect to it. Some Android device vendors will rename the feature, for example, Samsung calls this feature SmartView.

Q. Why can’t Google Cast find ASTROS Station?

Please go to the ASTROS Station setting, make sure the date and time are set correctly, and then use Google Cast to search again

Q. Why don’t users need to enter the login code to start mirroring with Google Cast?

Google Cast doesn’t support the login code mechanism

Q. Does ASTROS Station support Google Cast streaming?

ASTROS Station only supports Google Cast mirroring output, not streaming playback

Q. Can I adjust the volume when using Google Play to play videos?

You can adjust the volume or even mute the video in the playback device or on YouTube, but the volume adjustment isn’t obvious. If a noticeable change in volume is required, adjust the volume of the display.

Q. Which browsers support browser mirroring, do I need to install plug-ins?

Microsoft Edge version 88 and above and Google Chrome version 79 and above support browser mirroring. You don’t need to install plug-ins.

Q. What are the connection and usage spec of browser mirroring?

The browser mirroring spec is the same as ASTROS app. AS-201 can support up to 20 simultaneous connections and 4 contents shared on screen at the same time; AS-101 can support up to 8 simultaneous connections and 2 contents shared on screen at the same time. The browser mirroring can share desktop, window, and browser tab, but it does not support sound sharing.

Internet#

Q. How many Wi-Fi connections can ASTROS Station support at the same time?

AS-201 and AS-101 both support 8 simultaneous Wi-Fi connections.

Q. Why can’t ASTROS Station connect to the wireless access point?

Please confirm if the patch cable has been removed first. ASTROS Station will not connect to Wi-Fi until the patch cable is removed. If the patch cable is removed, please confirm if the connection password is correct.

Q. How to configure ASTROS Station Wi-Fi to maximize the performance of wireless presentation?

Whether ASTROS Station is used as a wireless access point or connected to other wireless access point, please use 5G Wi-Fi to ensure the best performance of wireless presentation.

Q. How to set up ASTROS Station to separate internal and external networks?

ASTROS Station is set up as a wireless access point and NAT network structure by default. The connection via patch cable to the company and school network is the internal network, and the IP sent by the wireless access point is the external network. It can combine Gatekeep’s settings to limit the access of the external network to the internal network.

Q. What are the limitations when using Bridge mode?

When you use bridge mode, ASTROS Station wired network does not support setting a fixed IP, so the DHCP server needs to provide ASTROS Station IP to connect.

Q. Why can I still operate the original connected webpage after setting all gatekeepers to be disabled?

After setting up Gatekeeper, the new rules will only take effect on new connections. It is recommended to restart ASTROS Station to apply the new rules to all connections.

HDMI & VGA Output#

Q. What is the highest resolution supported by ASTROS Station?

When you use HDMI as single output, it can support up to 3840×2160@30Hz. When you use both HDMI and VGA as output at the same time, it can support up to 1920×1080@60Hz.

Q. Why is the resolution list greyed out when I set HDMI as single output?

When you set HDMI as single output, the HDMI cable on the display device needs to be connected to ASTROS Station first, so that it can read the resolution supported by the display device, and the list can be displayed and operated.

Q. Why is the display resolution incorrect when the HDMI cable is connected to ASTROS Station?

The HDMI output resolution is auto-detection by default. When the displayed resolution is not correct, you can manually change the settings.

Q. Why is the screen black after using VGA as output?

The default of ASTROS Station is HDMI as output. Please go to the setting page and select the video output as HDMI and VGA.

Q. Why can’t I mirror the content with VGA cable when the firmware is being updated?

When the firmware is updated, only the HDMI output can work. If your display device only supports VGA, you can also check if the update is in progress based on the light signal of the power button. (Firmware is being updated: the red and blue lights flash alternately)

Q. The ASTROS Station is set as HDMI 1080p output, but why the four sides of the screen are cut off and the displayed content is incomplete?

Screen clipping is a common issue on display devices. Please adjust the aspect ratio of the display device to solve this problem.

System#

Q. How to restore system settings to factory defaults?

1. Press and hold the power button until the display shows the message “Continuously pressing the power button will reset the setting”. After continuing to press the power button, the system will restart and restore to the factory default.

2. Log in to the web settings page and go to the administrator settings to reset the system.

Q. What should I do if I forget the login password of the webpage setting page?

Please restore the system settings to the factory default, the default login password is “admin”.

Q. What file system formats does ASTROS Station support for USB flash drives?

It only supports FAT32 USB flash drives.

Q. What network ports does ASTROS Station use?

Please check the following table:

ServiceTypePort NumberTransferNote
AirPlayUDP5353Two-waymDNS Device Discovery
AirPlayTCP7002Two-wayAirPlay Port
AirPlayTCP7100Two-wayAirPlay Port
AirPlayTCP7202Two-wayAirPlay Port
AirPlayTCP/UDP20200-20299Two-wayAirPlay RTP
Google CastTCP8008Two-wayGoogle Cast Port
Google CastTCP8009Two-wayGoogle Cast Port
Google CastUDP20400-20420Two-wayGoogle Cast Port
ASTROS AppTCP20324Two-wayASTROS App Port
mdnsdUDP5353Two-waymDNS Device Port
DnsmasqTCP/UDP53Two-wayDNS
Web PageTCP443Two-waySetting Page
Web PageTCP8081Two-wayFile Transfer
Web PageTCP20616Two-wayBrowser Sharing

Q. How to use ASTROS Windows App Installer (.msi) to do silent install or uninstall?

Please follow the following instruction

Silent Install-

Launch Command Line Interface with admin privileges.
Check the path of ASTROS Windows App installation, for example, D:\ASTROSApp.msi
Run the command, msiexec /i D:\ASTROSApp.msi /qn

Silent Uninstall-

Launch Command Line Interface with admin privileges.
Check the path of ASTROS Windows App installation, for example, D:\ASTROSApp.msi
Run the command, msiexec /x D:\ASTROSApp.msi /qn